**I will be on holiday over the festive period from Fri 19 Dec till Tue 6 Jan**
**I will be on holiday over the festive period from Fri 19 Dec till Tue 6 Jan**
Sometimes things go wrong. In the event of this happening, please approach me first and I will try to resolve things.
If you are not satisfied with the outcome, then as a member of COSCA, any formal complaints about me can be made using the COSCA Complaints Procedure, which can be found at https://cosca.org.uk/guidance-policies/complaints/complaints-general-information